I highly recommend Lauren Benoit in sales! She listens, gets answers quickly, and is very sharp. She helped me determine whether to go with CPO or new and was very honest and trustworthy. These are good qualities in car sales! Go ask for her!
I consider myself to be extremely cynical when it comes to car salespeople in general. I'm generally on edge and constantly find myself feeling very defensive whenever I go to purchase a vehicle. I was pleasantly surprised upon visiting North End Mazda that I didn't get that feeling. I was actually thrown off a little bit when I met with Ryan Condon and got a very laid back but friendly greeting and introduction to the dealership. I was very much put at ease by his pretty much no pressure, "you're the boss" approach. He was able to answer my questions, and let me set the pace and tone of our interactions without trying to steer me too hard towards things I wasn't interested in. During our test drive he let me focus on and enjoy the driving experience rather than distract me with the standard rapid-fire feature list, and answered questions about features and functionality only where I needed his help or if he could expand on things I said I had particular interest in. When it came time to get down to pricing, the entire staff was to the point and straight with me, and Ryan was quick to get me information I needed here too. Tom Liddle was efficient and thorough with getting my paperwork/financing in order, which was much appreciated. In the end, as I was taking ownership of my new Mazda 3, Ryan and Jeremy Whitman both went over the car with me from front to back and Ryan in particular gave me a very thorough and patient tutorial on the user interface and myriad of features in my new car. All in all I have to say that of the 3 dealers I visited during the course of my car hunt, North End Mazda was the only dealership where I didn't feel like I was at a... dealership. And that's a good thing!
Excellent customer service, great mechanics in the bays. My wife and I have taken my cars here for years and have never had a bad experience. We've also bought several cars from them as our needs have changed over they years. The staff takes time to inform you, and the work is top shelf. I highly recommend this place for both car buying and for maintenance.
After doing plenty of research I decided to visit the North End Mazda dealer from my 4 available choices. I was greeted by Jeremy and Mark who were both very polite and helpful. I gave Jeremy the information of what type of vehicle I was looking for and my budget. He gave me the information of all my possible choices and answered all my questions. Jason and Michael helped me with all the needed paperwork for my trade in and my new car. They made the process a breeze. Michael took the time to explain every document and the sale numbers. I am really happy I went to an auto dealer and I was not pushed into a sale nor treated as a commission. I will be back for my car services and will recommend North End to my friends
The service center is amazing! For sales? Ask for Sabrina!
North End Mazda Of Lunenburg is a US Car Dealer based in Lunenburg, Massachusetts. North End Mazda Of Lunenburg is located at 747 Chase Rd, Lunenburg, MA 01462, USA.
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