Worst customer service and maintenance department. Brought my 2011 enclave in for a recall to have the lift gate piston changed out. They backed my car into another car and told me they would just buff it out. The car had a lot more damage than just a buff and needed to be brought to a body shop. When I dropped it off to be fixed they told enterprise just to give me a sedan. They refused to give me a luxury SUV for a rental which is what I should of got because that's what I dropped off.
I had brake issues with the same vehicle and they told me it was normal wear. The back brakes had to be replaced after less than 30,000 miles. I had to do my back brakes again after 10,000 miles and they still told me that it was normal wear.
Hands down, a business that treats you like family. My husband and I bought our first truck and worked with Ralph, and we cannot say enough good things! We will definitely be going back for our next vehicle purchase. Thanks Ralph and Chapdelaine for making the experience completely easy and stress free!
Went in without an appointment for an inspection sticker, and got all of my routine maintenance done just because it was due, even though there appeared to be no time in their busy schedule. They made time to take care of my truck's needs and went above and beyond expectations. Best of all, it was done at no charge since all was covered by the agreement that came with my new truck when I bought it! If I could give 5 stars plus, I would!
been a customer since 2006 for a reason. I like the sales staff and trust the service department. Friendly and professional service on my Pontiac and GMC vehicles
Never had problems with repairs. Just don't expect speedy service. Dropped for oil change had appointment made a week prior. Still had the truck for 5 hours! For an oil change? Response..." takes a hour, this isn't jiffy lube. "
I ended up trading my 11 in for a 14 enclave which is not supposed to have brake problems like the 11. I will never go to chapdelaine I would rather drive to Westborough for any maintenance. When I had to have my vehicle serviced in westborough they gave me a loaded Tahoe for a rental and their maintenance department was very professional.
Chapdelaine Buick Gmc Truck Center is a US Car Dealer based in Lunenburg, Massachusetts. Chapdelaine Buick Gmc Truck Center is located at 199 Massachusetts Ave, Lunenburg, MA 01462, USA.
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